List of SERVQUAL Questions
Below is a table (and a diagram at the bottom) containing the 22 questions originally used to construct the SERVQUAL model. There are several issues to note about the structure of the SERVQUAL questionnaire:… Read more...
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Understanding the SERVQUAL Model
About the SERVQUAL (or RATER) Model
(Note: This model is also referred to as the RATER model, which stands for the five service factors it measures, namely: reliability, assurance, tangibles, empathy and responsiveness.)
As is indicated by the … Read more...