There are five CLV videos available here:Using the free Excel CLV template (available for download on this site)A step-by-step guide to the CLV formula and calculationUsing Excel to calculate CLV (without the above template)A guide to understanding discount ratesAn overview of financial metrics for marketing
Videos on CLV Find Out More...
What does a discount rate do?Discount rate converts future cash flows (that is revenue/profits) into today’s money for the firm. For example, if you put $100 into a bank account today that have 10% interest, then in 12 months’ time you would have $110 in the bank. In this case, $110 next year is equivalent
The Role of the Discount Rate in CLV Find Out More...
Understanding the financial metrics for customer lifetime valueThe full customer lifetime value calculator and the free Excel CLV template both provide a summary outcome for several related financial metrics. Please refer to the image below of the full CLV calculator. As you can see, at the bottom, there are multiple financial metrics listed, including:CLV (with
Financial Metrics for CLV Find Out More...
Let’s look at the main CLV formula is two ways – the first way in words and then as a CLV equation (see separate article on another one of my websites). As you will see, the main customer lifetime value formula is an extension of the simple CLV formula. The main changes are that the
Main CLV Formula Find Out More...
Customer lifetime value has three main components:The acquisition cost of customerThe annual profit of customerAnd the lifetime of the customer to the firmThe average lifetime of a customerThe final component in the customer lifetime value calculation is to work out the average length of customer’s relationship with the firm or brand. In many cases, there
The average lifetime of a customer Find Out More...
Customer lifetime value has three main components:The acquisition cost of customerThe annual profit of customerAnd the lifetime of the customer to the firmThe annual profit of a customerThe main component of the customer lifetime value formula is an understanding of what profitability is generated from each individual customer on average.In simple terms, what is known
The annual profit of a customer in CLV Find Out More...
The calculation for customer lifetime value has three main components:The acquisition cost of customerThe annual profit of customerAnd the lifetime of the customer to the firmCustomer acquisition costsThis is the amount of money it costs, on a per customer basis, to attract a first-time customer. Acquisition costs are calculated by dividing the total promotional spend
Customer Acquisition Costs Find Out More...
Marketing strategy is designed to deliver short-term financial and marketing goals and to build and strengthen the firm’s competitive advantages over time. A firm that has significant competitive advantages will enjoy greater profitability and stability of performance.Difference between short and long-term marketing goalsMarketing strategy is expected to deliver short-term (usually within one year) results and
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A key aspect in the customer lifetime value (CLV) calculation is time spent as a customer – commonly referred to as the customer’s lifetime. When we refer to the customer’s lifetime in a marketing context, we are considering the average length of time a consumer is a customer of the brand or a firm.This length
How to calculate a customer’s lifetime in years Find Out More...
This website has a free Excel spreadsheet template that can enable to quickly calculate customer lifetime value for your university assignment or for your firm. Go here to download the customer lifetime value template.There are also step by step instructions on the spreadsheet as well as on website – please see using the customer lifetime
Using the free Customer Lifetime Value (CLV) template – VIDEO Find Out More...
