Sales promotion refers to temporary incentives offered by an organization to either their customers or their resellers, with the intention of increasing the sales of their products. Therefore, it is necessary to classify sales promotions into two broad categories – sales promotions aimed at consumers and sales promotions aimed at distribution channels (which is more […]
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Customer lifetime value has three main components:The acquisition cost of customerThe annual profit of customerAnd the lifetime of the customer to the firmThe average lifetime of a customerThe final component in the customer lifetime value calculation is to work out the average length of customer’s relationship with the firm or brand. In many cases, there
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Customer lifetime value has three main components:The acquisition cost of customerThe annual profit of customerAnd the lifetime of the customer to the firmThe annual profit of a customerThe main component of the customer lifetime value formula is an understanding of what profitability is generated from each individual customer on average.In simple terms, what is known
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The calculation for customer lifetime value has three main components:The acquisition cost of customerThe annual profit of customerAnd the lifetime of the customer to the firmCustomer acquisition costsThis is the amount of money it costs, on a per customer basis, to attract a first-time customer. Acquisition costs are calculated by dividing the total promotional spend
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Customer journey mapping is techniques that relies upon identifying and sequencing the touchpoints (exposures and interactions) that consumers (potential customers) and actual customers have with the brand.Therefore, as a simple definition for what is a brand touchpoint? A brand touchpoint can be considered as any interaction or exposure that a consumer has with a brand.
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Customer journey mapping is a visual technique designed to outline how:The brand reaches a consumer’s consideration (evoked) setHow the consumer progresses through the buying decision process and selects a suitable brand, andThe consumer progresses through consumption and/or use of the product or service.When to use customer journey maps?Because of the nature and the role of
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To help understand how the strategic hierarchy model helps us understand how the concept of strategy differs between levels in an organization, let’s look at one of the world’s largest and most diversified companies, General Electric (GE).The following model shows the generic strategic hierarchy model often found in marketing strategy textbooks.The diagram below shows the
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It is sometimes confusing distinguishing between strategies and tactics as they refer to interdependent aspects of marketing activities. Basically, strategy refers to major decisions that impact the competitive position of a firm, whereas tactics are the activities that support and deliver the strategy.As an example, one aspect of a firm’s strategy could be to build
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The strategic hierarchy relates to large firms only. They own multiple businesses and will structure their strategic decisions accordingly. Below is a list of examples of strategic hierarchy decisions. This is important to understand as different types of marketing and strategic decisions are made at different levels in the organization. In other words: strategy means
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When you study a marketing textbook, often the concept of the strategic hierarchy is discussed in the chapter covering marketing strategy. This model is designed to demonstrate that different strategic decisions are made at different levels in large corporations. (Please note the that strategic hierarchy concept is only applicable to large firms.)So what is the
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