Why services are different

Service marketing is a different subject in university and/or the different chapter in a marketing textbook because there are distinct challenges in marketing services as opposed to marketing physical products (goods). When marketing courses and textbooks were first developed, they primarily focused on the marketing efforts of manufacturers selling a physical product through a distribution … Read more…

Why the service economy is growing

  When you study services marketing as part of your business degree, you quickly learn that services represent 70 – 80% of gross domestic product in most developed countries. Over the past 50 years or so, service sectors have grown significantly, relative to manufacturing, to become the dominant aspect of many economies throughout the world. … Read more…

Are retailers service firms?

  Why are retailers classified as service firms? In the study of services marketing, retailers are classified as service providers. One of the questions I am often asked by university students is why retailers are service firms. After all, retailers generally sell a physical product – so why are they service providers? This is a … Read more…

Service firm examples

  When you study services marketing at University, you will learn that there are some unique challenges that service firms and industries face. That is why the services marketing mix has been extended from 4 P’s to the 7 P’s. A good way to start your understanding of services marketing is to get a good … Read more…

How services add value

  What is a service? A common definition for a service in marketing terms is: A service is any performance, experience or act (that one party can offer to another and that is essentially intangible and does not result in the ownership of anything. A good way to remember the scope of the services to … Read more…

Additional benefits of a marketing plan

  Why having a marketing plan will be beneficial to the firm In addition to documenting the plan itself and outlining the various action tasks, a marketing plan can actually provide other benefits to an organization. Key “extra” benefits of a marketing plan It is a very effective communication tool – particularly upwards to senior … Read more…

Do all firms need a marketing plan?

  Can firms be successful without a marketing plan? One of the questions often asked by marketing students is whether or not a company really needs a marketing plan. Certainly by the way that marketing plans are taught at university, one would be forgiven thinking that every business had a documented marketing plan. But this … Read more…

Video example of the promotional era

  The difference between the marketing concept and the promotional era In a number of marketing textbooks, one of the topics that they address in chapter 1 is the discussion of different marketing philosophies or concepts – which some marketing textbooks also referred to as marketing eras. Typically there are five different concepts usually discussed … Read more…

Marketing career options – for the career quiz

Which is the right marketing career option for me? You should read view this article if you have undertaken the marketing career quiz and achieved a score in the mid-range, which would suggest that you are suited to certain aspects of the marketing profession. If you haven’t taken the career quiz – click here to … Read more…